For forced air that's a good idea as it save energy; for hydronic but especially underfloor radiant heating, it's better to set it to the temp … On the thermostat: Select Main Menu > Settings > Preferences; Select Heating Smart Recovery or Cooling Smart Recovery. Heater Overheating. If your Ecobee smart thermostat isn’t turning on your heater, your heat set point, or desired temperature, may be the same or lower than the current temperature in your home. An overheated furnace can cause a fire, so furnaces have an automatic shut-down trigger for safety. Even though they don’t put out a lot of heat in to the house, and they run for long periods of time, they are still quite efficient. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Back on the main screen, configure the set … diysmarthomeguide.com is a participant in the Amazon.com Services LLC. Maybe, maybe not, but it was definitely worth the money in my opinion just to get that kind of customer support on the back end. … If the flame icon is white, the thermostat is not calling for heat. Step Three: Set Up the Ecobee. Tap the temperature controls to open them. There are several reasons that we chose to go with Ecobee. Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. When you get your RMA label, just return the broken one. That tracks the temperature in each room and can help you figure out at least when the problem started. To me, that is priceless. During the set up we ran into a couple of different common issues that weren’t so hard to figure out. Why Does Google Home Randomly Talk And Sing By Itself. For example, if your Heat set point is 72⁰F, the ecobee will wait until the temperature in your home drops below 71.5⁰F before engaging your heat. Does Chamberlain MyQ Work With Alexa? My ecobee thermostat won't turn on. In her hurry, she didn’t notice that the thermostat (which normally is set to 70 degrees by schedule during that part of the day) had somehow cranked itself up a few degrees above the normal temperature and was still climbing. Sometimes it isn’t all about what you didn’t do right. Other solutions to try are resetting the furnace power at the breaker box and cleaning your furnace. Primarily I decided to buy these because of an upcoming 8 day trip to Disney in January…..we live in New England…..thermostats have to work or you have frozen pipes and a whole slew of other residual issues. (Note: when doing my humidifier work, I never touched the Ecobee wiring). It cannot be done using the Ecobee app or website. To set up Heating or Cooling Smart Recovery on your thermostat, follow the steps below. Then go to Installation Settings. For example, last night before going to bed, the thermostat temperature reading was at 67. If I use the ecobee mobile app or website, I notice that the thermostat (specifically the thermostat) will read 70 and then a few seconds later it will read 65. Or when you’re away, only turn heating on if the temperature falls below 62F and turn cooling on if the temperature rises above 85F. Tap on “Yes” if it’s correct. Ecobee calls its usage-monitoring tool Home IQ, and it’s the place where you’ll find everything you need when it comes to seeing just how efficient your HVAC is. Over the last couple of weeks I noticed that three of them are having an issue with temperature. Select Preferences. Temperature in the home is too high. Wake up your ecobee Smart Thermostat, then tap Menu. Your EMS Si auxiliary heat has been called to run when the outdoor temperature exceeds the programmed set point. Select the Comfort Setting you wish to customize. Same issue today. Your home heater has a sensor that can tell if the heater is getting too hot. If you have a heat pump with auxiliary heating, … I tried resetting the Ecobee completely to no avail. Help! They were all purchased together. The Ecobee line of smart thermostats can use remote sensors to monitor the temperature in other areas of your house, rather than just where the thermostat is. Press Menu on the main screen. Heat Not Responding: The system has failed to heat the home. So, if it is very cold outside and your heat pump does not reach temperature set on your thermostat, you might have to raise your thermostat a few degrees to … Installation Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. Press Menu on the main screen. After the installation portion, all of the thermostats seemed to run fine for a couple of days with no hitches whatsoever. Specific thermostat settings may be preventing the heat from turning on. Look for the orange flame icon on the thermostat display. Ecobee gives users a lot of control over their thermostat. This setting will wait for the temperature in your home to drop by this value (0.5⁰F/0.3⁰C in the default scenario) below your set point before engaging your heat. Do not use if hvac_mode is heat_cool. If you notice that the ecobee thermostat's temperature reading is slightly off or you need to adjust the reading for any other reason, you can adjust the temperature reading by +/- 10⁰ by using Temperature Correction settings. As an example, you can set the mode to heat when the temperature is below 60, set the mode to auto when the temperature is between 65 and 80, and set the mode to cool when the temperature is above 85. The thermostat in the basement seemed fine, so I guess I figured that nothing was wrong anywhere else. This means i nstead of following your set schedule, your thermostat will follow the hold action until the hold is manually cancelled, or until your preferred hold action setting kicks in. Do not use if hvac_mode is heat_cool. No power to your furnace: Check the furnace breaker switch at the main breaker panel. My ecobee is making a "clicking" noise and will not turn on! How can I troubleshoot? Not only do the room sensors detect temperature, but they also have motion sensors so it can tell when somebody is in that room. Seems like just the fan is running, because i can feel air coming from the vents, but no heat. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. (Note: when doing my humidifier work, I never touched the Ecobee wiring). How can I troubleshoot? My ecobee is making a "clicking" noise and will not turn on! After having worked as a smart home security installer, he now reviews smart home products and discusses topics related to the Internet of Things. He said that he might be able to get it to me in time. I have 6 ecobee thermostats and 14 remote sensors. The representative I spoke with first asked us for the serial number of the Ecobee unit and looked at the status report to see when the problem started happening, which he could see from his end by connecting to our Ecobee. Now that you know the potential causes of Ecobee not turning on the heat, you will want to know how to troubleshoot this problem. The first screen you’ll see when the Ecobee boots up is a confirmation of the wiring diagram. However, instead, I thought about it for a minute and decided to switch the thermostat in the living room with one in my daughters’ playroom and guess what? If your heat still isn’t turning heat, call Ecobee customer service for additional support: 877-932-6233. What Is The Best WIFI Sprinkler Controller? Then rushed home and got ready for work. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. Even when the furnace has power, some users have found that switching the breaker solves their problem because it resets the furnace. If my thermostat was set to 75 and was scheduled to drop to 70 at 7pm then my AC would begin cooling at 6pm, because the ecobee learned that's how long it would take to cool my house down so that it would be 70 by 7pm. Unfortunately, there’s no easy and simple way to select which sensor to use at any given time. We even took the time to set them up with our Alexa for voice control. The only solution that works is resetting the furnace breaker. It should be higher at least 1 degree higher than the current temperature in the house. Heat Not Responding: The system has failed to heat the home. Check the Heat Set Point. Tap on “Yes” if it’s correct. Check the Heat Set Point. If not, select “No” and then tap on “Next”. Tap Comfort Settings. I received the new one inbox on Thursday! Heating and Cooling Ranges Your ecobee Smart Thermostat can be set to only allow specific heating and cooling temperature ranges. Required if hvac_mode is heat_cool. Go to System. (Workarounds and ... My Apple TV Is Zoomed in and Will Not Zoom Out. Designed by Elegant Themes | Powered by WordPress, Best Customer Service For Smart Thermostats, How To Use Alexa As A Personal Alert System For Seniors. Around 3 PM when my wife arrived home from work she yelled down to me in the basement and said: “WE HAVE A PROBLEM UP HERE”. If after you’ve checked your calibration and still see problems we recommend calling a professional. The question you now have to answer is whether this is a problem you can easily fix yourself or a problem better left to a professional heating systems technician. Try switching the breaker for the furnace power to see if that restores power. This may seem obvious, but the first thing you should do if Ecobee isn’t turning on the heat is to check the heat set point. We followed the troubleshooting in the manual and even reset the thermostat twice to original factory settings. This may seem obvious, but the first thing you should do if Ecobee isn’t turning on the heat is to check the heat set point. I work from home and pretty much work in my basement a large part of the day. Turning this setting off or on is at the user’s discretion. If this isn’t the first time you have had an issue with receiving power from your furnace, you may want to use the Power Extender Kit that came with your Ecobee thermostat. For Low Temp Alert, High Temp Alert, Low Humidity Alert, and High Humidity Alert, turning them off or leaving them on is at the user’s discretion. They were all purchased together. Set it to Until next activity and you're done! This may seem obvious, but the first thing you should do if Ecobee isn’t turning on the heat is to check the heat set point. I asked, “don’t you need your broken one back first”? This is, however, the way heat pumps are designed to operate. Installation Default value is 35⁰F/1.7⁰C. Back on the main screen, configure the set … Temperature in the home is too high. Next, you’ll get asked if you have any extra accessories connected to your HVAC system, like a dehumidifier or ventilator. When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not on). Press Heating Cooling Alerts (Enables email alerts). After eating I almost called them back to continue the process. Whenever you manually adjust your ecobee to a different temperature that’s not the scheduled set point, your ecobee will go into a “hold." If I use the ecobee mobile app or website, I notice that the thermostat (specifically the thermostat) will read 70 and then a few seconds later it will read 65. I double checked wiring and it is all as I left it. target_temp_high: yes: The highest temperature that the climate device will allow. If you have a heat pump with auxiliary heating, … So I decided to call Ecobee support back and ask them what steps we needed to take? I'm having that looked at), when i jump the temp up those 2 degrees, it seems to kick the warning since the delta between the read temperature (~65) and the new set temp (70) is greater than the 3 degree threshold. Almost more than what I can handle for projects in this 2700 square foot house. That means they basically over-nighted it so that it would be here in time for us to go on vacation with the comfort of being able to see what the temperature was at our house. You can also tell the auxiliary heat to stop working when the temperature outside your home reaches a certain degree. I double checked wiring and it is all as I left it. At home temp is set to 68. For example, lowering the heat differential temperature will cause your heater to turn on sooner. I tried turning off and on the heat, and it increased by a degree and not to 68. For example, last night before going to bed, the thermostat temperature reading was at 67. To disable these alerts from the online portal: Click Reminders & Alerts I have 6 ecobee thermostats and 14 remote sensors. Adjust to the desired … Check to make sure the vents are clear; there shouldn’t be anything directly in front of them. Over the last couple of weeks I noticed that three of them are having an issue with temperature. Your EMS Si auxiliary heat has been called to run when the outdoor temperature exceeds the programmed set point. Am I saying that Ecobee makes the best smart thermostat? I'm not sure when your next temp change is scheduled, but mine would begin cooling an hour or so before I set it to. To disable these alerts from the online portal: Click Reminders & Alerts Our trip to Disney was planned for the coming weekend and it was a Monday. It worked perfectly fine. New target temperature for climate device (commonly referred to as a setpoint). Your home heater has a sensor that can tell if the heater is getting too hot. On the thermostat: Select Main Menu > Settings > Preferences; Select Heating Smart Recovery or Cooling Smart Recovery. If you install the newer Ecobee Plus skill, you can say a whole lot of commands to Alexa in order to control your Ecobee thermostat, whereas the plain Ecobee Alexa skill only lets you set the temperature and find out what the temperature is (or what the thermostat is set to). Then select HVAC. A setback is just the word for when you drop the temperature setting on your thermostat, often during sleeping hours or during the day when you're not home. Remember, this was Monday and they were shipping it to my house in New Hampshire from Toronto, Canada. For forced air that's a good idea as it save energy; for hydronic but especially underfloor radiant heating, it's better to set it to the temp … At home temp is set to 68. Follow these steps to change the fan control: Main Menu > Settings > Installation Settings > Equipment > Furnace > Fan Control in Heat Mode > HVAC. Adjusting these heat settings can only be done on the Ecobee thermostat interface. To Configure Temperature Correction. Ecobee told us that they only ship on Monday’s, Wednesday’s and Friday’s. If the breaker has been... 2. There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: Not sure if the heat is on? This … If you would like to check the current pricing for Ecobee Thermostats you can find them over here on Amazon. My ecobee thermostat won't turn on. Not only is having the weather info accessible on the Ecobee efficient for your heating and cooling, but you can also see how the outside temperature affects the usage of your HVAC system. I'm having that looked at), when i jump the temp up those 2 degrees, it seems to kick the warning since the delta between the read temperature (~65) and the new set temp (70) is greater than the 3 degree threshold. If the flame icon is white, the thermostat is not calling for heat. Yesterday, it stopped heating to 68 and just stays at 66. A “dumb” thermostat makes you set the temperature manually. The support representative that we spoke with kindly told me that they could ship me out a replacement and do an RMA. Which is extremely easy to do with an Ecobee thermostat. While ecobee did not warn us that it was heating when it should have been cooling nor did it warn us that it wasn’t able to meet the desired temperature, it does offer some level of reporting and alerting to keep you on your toes. Required together with target_temp_low. When the outside temp dips again and need the heater, it doesn't turn on. Seems like just the fan is running, because i can feel air coming from the vents, but no heat. Having some distance between thresholds like this should prevent mode ping-pong. The Nest Thermostat allows you to view its usage history as well, but it’s not nearly as in depth as the Ecobee’s usage history reports. Clean the furnace’s blower fan and evaporator coil every year. So, of course, I hightailed it up the stairs as fast as I could to find out what was on fire. My wife got up and took our daughter to school. When looking at your thermostat, check to see if there is any dirt or residue that needs to be cleaned out. If the problem still occurs, you can go through the process of checking your thermostat’s calibration. ecobee room sensors are an additional accessory that you can pair with your ecobee smart thermostat which allows the thermostat to know the temperature of different rooms in your house. Dec 12, 2020 | Smart Thermostats, Troubleshooting. Why is my ecobee rebooting? I’ve also read online in the past, before I bought mine, that a few people were having issues with their Ecobee’s getting hot and revealing the temperature as more sweltering than the real temperature. My furnace won’t turn on! The ecobee monitors heating and cooling systems, and alerts customers if it senses something is wrong. Obviously, something is wrong. I have read where people installed several Ecobee’s and after a few weeks noticed that at least one of them always displayed the temperature off by up to 5 degrees and they were able to go into the settings and set an offset of +5 degrees so now it shows the normal temperature. The most common causes of your furnace not turning on or not heating are: 1. You can setup email alerts for: HVAC Maintenance (receive service reminders every X amount of months) Default value is 35⁰F/1.7⁰C. The heat point on the thermostat is set lower than the temperature in the house. We established that it happened right before my wife went to take my daughter to school that morning. CONTROL FROM ANYWHERE, ANYTIME Customers can easily control temperature and settings from anywhere with an Apple Watch, Android, or iOS device. CONTROL FROM ANYWHERE, ANYTIME Customers can easily control temperature and settings from anywhere with an Apple Watch, Android, or iOS device. Select Smart Recover Heat Mode or Smart Recovery Cool Mode. The switching to "Off" then back to "Heat" doesn't work all the time. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. Yesterday, it stopped heating to 68 and just stays at 66. You can setup email alerts for: HVAC Maintenance (receive service reminders every X amount of months) The brand new Ecobee thermostat was somehow set to 81 degrees and climbing with no end in sight even though it was still set to 70 degrees. ... Apple has now dropped NEST and moved to Ecobee … Keep in mind that changing these settings may also increase your utility bill or put extra stress on your HVAC system. To Set Thermostat to Auto Mode. The ecobee SmartThermostat with Voice Control may be the most expensive thermostat on the list, but you will understand… Via the Web Portal: Select Settings tile. Help! Compressor Minimum Outdoor Temperature ‒ Sets the minimum outdoor temperature below which the compressor will not run. Select Preferences. I tried turning off and on the heat, and it increased by a degree and not to 68. Clean and replace the air filter regularly. To set up Heating or Cooling Smart Recovery on your thermostat, follow the steps below. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Then, use the slider on the main display screen to increase or decrease the desired temperature. Press Menu on the main screen. If my thermostat was set to 75 and was scheduled to drop to 70 at 7pm then my AC would begin cooling at 6pm, because the ecobee learned that's how long it would take to cool my house down so that it would be 70 by 7pm. The ecobee monitors heating and cooling systems, and alerts customers if it senses something is wrong. Select Smart Recover Heat Mode or Smart Recovery Cool Mode. However, what if your Ecobee doesn’t turn on the heat? If not… The Best Thermostat Types & Temperature Settings for Summer & Winter. Therefore, it is troublesome when the temperature you set on your thermostat isn’t being delivered. In other words, the factory set the outside temperature at which the auxiliary heat should come on and it’s higher than you want it to be. Touch Enable or Disable. When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not on). Here’s a way around that, though, which lets you pick which sensor to use and when to use it. Turning this setting off or on is at the user’s discretion. Designed by Elegant Themes | Powered by WordPress, How to Transfer your Ecobee to a New Owner. Look for the orange flame icon on the thermostat display. Avoid running your heater for long periods during the winter. The Nest Thermostat allows you to view its usage history as well, but it’s not nearly as in depth as the Ecobee’s usage history reports. For example, when you’re home, your ecobee thermostat can turn the heating on if the temperature falls below 70F and turn the cooling on if the temperature rises above 78F. How can I troubleshoot? First, make sure your thermostat is set to Heat or Auto mode. Same issue today. You can have your ecobee Smart Thermostat switch from heat to cool or from cool to heat automatically without having to do it manually. The Aux heating itself works fine. This site is owned and operated by Time Off Club, LLC. Not sure if the heat is on? We followed the troubleshooting in the manual and even reset the thermostat twice to original factory settings. Specifically, Ecobee 3’s which almost made me think twice about the brand. Your Ecobee thermostat calls heat from your furnace, so if the furnace doesn’t have power, there will be no heat. No Rush.”. To my utter surprise he said “nope, we’ll send out your new one to you right away. How To View Blink XT Cameras On A Computer, How To Make Your Dumb Air Conditioner Smart, How To Pump Up Your Party With Home Automation, Register Your Robot & Get 15% Off Your Accessories Purchase. Well, after I picked my jaw up off the floor I hung up the phone. Required if hvac_mode is heat_cool. The brand new Ecobee thermostat was somehow set to 81 degrees and climbing with no end in sight even though it was still set to 70 degrees. If the temperature inside the furnace reaches an unsafe level, the furnace may turn off. Changing the heat set point can be done on the thermostat interface or in the app. Aux heating should have turned on at 7:45 to help the house catch up to temperature faster, right? One of them is for their outstanding support! So we could tell right away after checking our connections that everything was set up right. … Some users have reported that switching their fan control from the thermostat to the furnace has worked for them when their heat wouldn’t turn on. I figured, if I’m going all in, then I’m going ALL IN! When I manually set the mode to "Aux" it does start spitting out noticeably warmer air. There are a few things you can do to prevent your furnace from overheating: When your Ecobee thermostat isn’t turning on the heat, the solution may be to change your heat set point, the heat threshold settings, or the fan control. Having some distance between thresholds like this should prevent mode ping-pong. The only two times I go upstairs to do much of anything I am not near any of the thermostats and wouldn’t think to check them. I have gone nuts recently buying new smart home products including smart home Ecobee thermostats. If the flame icon is white, the thermostat is not calling for heat. Sometimes it is actually a defunct product and if the company is willing to own up to it and take good care of the customer as Ecobee did, then they wind up getting a good review like this. I tried resetting the Ecobee completely to no avail. So, if it is very cold outside and your heat pump does not reach temperature set on your thermostat, you might have to raise your thermostat a few degrees to maintain it. Go to System. Set the HVAC to Auto. Not only is having the weather info accessible on the Ecobee efficient for your heating and cooling, but you can also see how the outside temperature affects the usage of your HVAC system. If your Ecobee was recently installed, it’s possible that the settings haven’t been changed from the factory pre-sets. I'm not sure when your next temp change is scheduled, but mine would begin cooling an hour or so before I set it to. To Set Thermostat to Auto Mode. Not sure if the heat is on? Required together with target_temp_low. I’m simply amazed by Ecobee’s customer service and generally speaking the quality of the product is amazing. target_temp_high: yes: The highest temperature that the climate device will allow. Kevin Noyes is the founder of this website and a smart home tech enthusiast fascinated by the power of connected devices. My furnace won’t turn on! New target temperature for climate device (commonly referred to as a setpoint). Ecobee calls its usage-monitoring tool Home IQ, and it’s the place where you’ll find everything you need when it comes to seeing just how efficient your HVAC is. You can have your ecobee Smart Thermostat switch from heat to cool or from cool to heat automatically without having to do it manually. You will see the set point temperature displayed in a box under the current temperature. The fan may stay on to help cool down the furnace, but it will not send heat throughout your house until it has cooled down to a safe temperature. Look for the orange flame icon on the thermostat display. Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Go to Settings. This site is owned and operated by Kevin Noyes. This prevents someone from accidentally selecting an absurdly high or low temperature value when manually adjusting the thermostat. Other reasons that the heat may not be turning on are specific thermostat settings or a furnace problem. Once you set the temperature, your place stays at that temperature. This eliminated the idea that our wiring was where the problem was stemming from. Heater Overheating. Next, you’ll get asked if you have any extra accessories connected to your HVAC system, like a dehumidifier or ventilator. Now, if it isn’t extremely cold out (above 35 degrees), and your heat pump does not reach temperature set on your thermostat, this could indicate a … You can also do this on the Ecobee itself by selecting Main Menu > Settings > Preferences, then tapping Hold action. During the course of this recent buying spree, my wife and I purchased not one, not two, but four Ecobee 3 Lite Thermostats. Check out this article for more information about the Power Extender Kit and how to install it. How can I troubleshoot? This happens most often when it is cold – less than 30 degrees. Via the Web Portal: Select Settings tile. A smart thermostat ($96 at Amazon) can be a real asset to your home, allowing you to not only manage temperature settings remotely, but also potentially lower your heating and cooling costs. As we head into winter, you will likely be using your Ecobee smart thermostat for heat more often. If your furnace still isn’t turning on, you may need to hire an electrician to service it. 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