Any activity, or set of activities, that uses resources to transform input elements into results can be considered as a process. They provide process overviews and link to work instructions, if needed, on how to perform selected tasks within an activity. Let’s start first with the biggest Encyclopedia Wikipedia. In the hierarchy of quality system documents, there are procedures and work instructions. IMPROVE IT! ©2016. The 'workflow' or 'process' are two of the most common used in the field. They can be improved upon through document reviews, audits, a disciplined problem-solving process and, most importantly, the input from the experts who are performing the tasks. Policy vs process vs procedure: what's the difference? The ISO 9001 defines a manufacturing process as “A set of related or interacting activities, which transform inputs into outputs. DIFFERENCES BETWEEN PROCESSES, PROCEDURES AND WORK INSTRUCTIONS. Example: A maintenance work instruction would give step-by-step instructions explaining the weekly, monthly, and annual checks and maintenance for equipment. The next question then relates to how each of these should be used. And, the description of these actions, which must be done in great detail, may also relate to the operations sequences from one post to another. Procedures are referenced in the quality manual and must conform to the policies stated in that … It also mentions the tools used to apply the method of work. It describes the working method, as well as the different actors (operators and services) that will carry out the tasks. More information Process vs Procedure vs Work Instruction for ISO 9001 - 9000 Store Depending on the complexity of the process, it may or may not have procedures and work instructions. This would be the exact turns a driver would take as they drive to reach a destination. If you are like most people, you have heard words like “policies,” “procedures,” and “processes” used interchangeably before. How to improve the cleaning and disinfection phases. How to reduce the human factor in order to eliminate deviations? Your process is the overall workflow that needs to happen in order to make your project work well. Do not confuse procedure with process. On the other hand, procedures are methods and s step by step instruction to follow the policies created by the company or organization. Two common mistakes people make when writing policies and procedures involve opposite sides of the same coin—Not enough detail or Too much detail. A procedure will be determined by the need to detail the specific way of doing the activities by legal issues, regulatory compliance or company policies. The instructions are written to give instructions in a logical work sequence. 3. How to Use. To make things worse, none of the buzzwords have a real, well-defined definition, so the whole thing can be really confused. Thank you for requesting more information on this success, you can download the information on the button below: Muchas gracias por solicitar Apiaobox, puede puede iniciar la descargar en el siguiente botón: Process Mining plays an essential role in Digital Transformation, Not enough with an independent Management of a Process, Any Business Innovation and Transformation requieres an Enterprise Architecture, Lean+SixSigma+TOC provide methods for continuous process improvement in BPM. A business process may have 1 or people, systems or automations performing actions or activities for a desired outcome. Jul 3, 2017 - To satisfy ISO 9001:2015 for a quality management system, documentation requirements Processes, Procedures and Work Instructions need to be employed. Work Instructions are usually related to the specific way of executing a particular task. 2. Page . Always improve upon existing … View Entire Discussion (3 Comments) For its part, the procedure describes the organization. When you break down the process into a set of defined procedures, those procedures become work instructions. Process descriptions include details about the inputs, what conversion takes place (of inputs into outputs), the outputs, and the feedback necessary to ensure consistent results. A task topic contains one procedure or task, and is made up of a series of steps. As nouns the difference between procedure and instruction is that procedure is a particular method for performing a task while instruction is (lb) the act of instructing, teaching, or furnishing with information or knowledge. Procedure: A Document containing steps that specify how to achieve an Activity. How to guide organizations in Maturity in BPM? Many people make this direct correlation and end up mixing concepts, such as Process vs Project, that we already discussed. And a work instruction is a step-by-step guideline to implement the process and procedure, often segmented in some way to focus those who are doing the actual work. Process. By disregarding the need to systemize their business processes, companies run … This is not a city map, but turn-by-turn directions on how you are supposed to get to your destination and what to do when you get there. Even though the procedure covers how something is to be done, it does not go in all the detail. What I want to know is the clear definition and difference between them. In comparison, a procedure is less detailed than an instruction and it gives a general over view of what must be done. The work instructions answers to the question “how?” in the procedure, which will be discussed later in this article. Process: A structured set of activities designed to accomplish a specific Objective. In context|computing|lang=en terms the difference between procedure and process is that procedure is (computing) a subroutine or function coded to perform a specific task while process is (computing) a task or program that is or was executing. In the hierarchy of quality system documents, there are procedures and work instructions. If they are not mandatory, we would be talking about a Work Guide. Work Instruction : the “how” of a procedure. Process vs. Procedure: A quick recap. Bringing it all Together When undertaking any project that involves creating or modify Policies, Procedures and SOPs, understanding when to use which document and the difference between them can help increase efficiency, compliance and effectiveness. In simple language, the process is about giving information and receiving results, whereas the procedure is … A procedure is usually described in a Word document, but could include the complete diagram in BPMN that explains at a high level the different activities to be performed. Many people often confuse these three terms: business Process, Procedure, and Work Instruction. Procedures define the specific instructions necessary to perform a task or part of a Process. Procedures (second tier) describe the process. See Work Instruction. In simple terms: Procedures tell you Who, What and When; Work Instructions tell you How; SOP, Work Instruction, & Procedures: How to structure I agree Ensures the preservation of all documented information (mandatory records) and traceability for ISO quality audits, Documented information required (required by ISO 9001) for effective planning, operation and control of processes, Instructions are optional for a system based on ISO 9001, but are generally included for consistent operations, Ensure that the Quality Management System (QMS) runs correctly and consistently in order to run according to the required policies and regulations, Ensure that the Quality Management System (QMS) be defined correctly in order to run according to the required policies and regulations, Ensure consistent operations made by a person in a task according to the required policies and regulations. I know this question is somehow a struggle for you. They should be as clear and concise as possible. •Apply easy to use outlines and structure for the documentation process. •Define the differences between a policy, procedure, and work instruction (PPWI). 01-01-01 Revision: A. •Define the differences between a policy, procedure, and work instruction (PPWI). SOPs vs. Work Instructions Whereas SOPs are top-level documents that tell employees which actions to take under a variety of circumstances, work instructions describe those actions in detail. To be more specific, it is the set of rules for an activity. As nouns the difference between procedure and process is that procedure is a particular method for performing a … the accepted practices of performing a particular task while work instructions describe the ways of performing the task By knowing your processes, you can better understand which ones need to … GRACIAS POR DARTE DE ALTA EN NUESTRO BOLETÍN, ES A work flow is just process map likely at a level 3-5. The ISO 9001 standard requires documented procedures for effective planning, operation and control of the processes within the quality management system of a company, which will include the documented information necessary to support the operation of the processes. So, procedures are basically descriptions of departmental activities. They are more detailed than the SOP, more formal than work instructions and will get a large amount of scrutiny during audits. Simply put: The BPMN Business Process will be supported if necessary by procedures for mandatory legislative or regulatory compliance or company policies. •Telling your company’s story through the PPWI documentation process. SOPs vs. Work Instructions Whereas SOPs are top-level documents that tell employees which actions to take under a variety of circumstances, work instructions describe those actions in detail. They can be improved upon through document reviews, audits, a disciplined problem-solving process and, most importantly, the input from the experts who are performing the tasks. In fact, most people write work instructions and call them procedures, and define a procedure as a process. Standard Operating Procedures are the top layer. But more generally, the process refers to both the sequence of activities in the company’s value chain and the resources deployed to achieve them. 2. of . It is the responsibility of the company to determine if they need to document a procedure in order to ensure consistent results from the process and the associated procedure. The work instructions are mainly focused on explaining how a specific activity is going to be carried out, and they are mandatory. Digitization of work instructions: Cost or Benefit? PRIVATE AREA. In fact, most people write work instructions and call them procedures, and define a procedure as a process. So, putting it more bluntly…A process is a series of related tasks or methods that together turn inputs into outputs.A procedure is a prescribed way of undertaking a process or part of a process.At a glance, the two might seem confusing, as they both refer to the same activities being carried out. A process typically operates at a higher level, possibly across many functions, and may cross department lines. The procedure is perfectly clear but not much use in a real situation. Work Instruction. The work instructions, the process and the procedure can sometimes be confused with each other by misuse of language or ignorance. 5 Benefits of Going Digital. Here, we speak of “treatments” to designate them. Powerpoint or documentation. Posted by 2 hours ago. Procedures – tell you who does what when. Si navega por nuestro sitio web, estará aceptando el uso de las cookies en las condiciones establecidas en la presente política de cookies. Procedures tell you Who, What and When; Work Instructions tell you How; SOP, Work Instruction, & Procedures: How to structure. Basically, both procedures and instruction serve difference purposes and must be used complimenting each other. 1. C'est une progression. Procedures are defined as part of Processes. The work instructions are optional for a system based on ISO 9001, but are generally included for consistent operations. The work instructions, the process and the procedure can sometimes be confused with each other by misuse of language or ignorance. GET OUR NEWSLETTER, THANKS FOR NOTICING HIGH FOR OUR NEWSLETTER, ENTERPRISE SOLUTIONS BASED ON STRATEGY AND MANAGEMENT, New solutions aimed to accompany you on your challenges and improve your business, Tramsformers business models in a fast changing world, COMMITMENT TO THE SUCCESS OF OUR CUSTOMERS AND PARTNERS, Por: Pedro Robledo, BPM process management expert. Or.. Start by writing a 10,000 foot overview procedure.. Google has a procedure for posting a blog post on Blogger. Process vs Procedure vs Work Instruction. BPM helps execute business processes to achieve compliance with the Quality Management System so that the organization keeps all the documented information (mandatory records) for ISO quality audits. The way they differ is that the work instruction is typically written to describe how to do something specifically for a single role, rather than procedures that may contain instructions for several different roles within an organization. It is a mandatory method and a procedure may have 1 or more than one work instructions. Are you confident enough with the answer? When you break down the process into a set of defined procedures, those procedures become work instructions. The ISO 9001: 2015 says that a Procedure is: “specified way to carry out an activity or a process”. Procedures. What I want to know is the clear definition and difference between them. The majority of companies write too many procedures, when in actuality they should be documenting these directives as more specific work instructions. Processes: A process describes the activities needed to accomplish a certain business objective. Three Elements of Standard work. Esta política puede ser actualizada, por lo que le invitamos a revisarla de forma regular. A Procedure is more detailed than a process, but less detailed than a work instruction. The answer is simple: together. These are often shared with customer and rarely hold confidential data. Picomto offers solutions to digitalize work instructions to industrial companies which want to be Industrie 4.0 : What are the differences between the work instruction, process and procedure ? Changes in one procedure can have a direct impact on another, especially if the output is changed from one process that is needed in another. Standard operating procedures and standard work instructions are key to success in manufacturing. Answers How to run a diagnostic report - Work Instruction Building a Jeep Wrangler - Process Setting Up a New Customer - Procedure Hours of Operations - Policy Resetting your password - Work Instruction Internet Usage - Policy 22. It is possible to qualify something more by saying that a process is a sequence of activities with a realization order in time, which converts a given input into an output (result, a product). So, what is the difference between process and procedure? Re: SOP, Work Instruction, & Procedures You have your required procedures, which have to address specific topics, but after that, the definitions and how they interact with one another are up to you so long as you can explain the interaction and use if effectively. SUMMARY: 1. A Work Instruction is a document that provides specific instructions to carry out an Activity. Standard work tells you what you need to know to get the job done right first time. The new standards don’t define ‘work instruction’ (neither in ISO 9000 nor in TC176’s subsequent Guidance on the Terminology used in Start by writing a step by step work instruction. The terminology of the industry has such a great amount of concepts and notions that it becomes essential to know in order to set up an effective organization. Before automating a process ... improve it! I like PPT, because you can include pictures or screen shots to make learning/retention easy. A procedure is documented using flow charts, images, and narration. TITLE of ELEMENT WORK INSTRUCTION . If we think about how common it is to see standard operation procedures in place, it’s safe to define a procedure a… Included as part of the process are metrics for successful completion. Work Instructions provide even more detail for a procedure. You too, no doubt, think that the difference between process and procedure is well-known to you. These instructions aren’t necessarily long or verbose. This should give you a complete understanding of how to set up all three items for your business.You’ll be on your way to operating more efficiently, which should lead to even more success. detail the exact steps an individual would need to go through to complete any activity detailed in a process The culmination of a process can be either the delivery to the customer or its consumption, internally, by another process. As a result, the improvement, through a process approach, of the flows that make it up is a capital issue. Processes vs. The two support the policies established in the quality system manual [QSM]. If you want to propose us a project, send a mail to info@albatian.com, +34 91 433 30 99   Gracias por inscribirte al evento, en breve tramitaremos tu inscripción. In a nutshell, it covers all the stages of transformation of input data (raw materials) into output data (finished products). BPM is the most effective discipline of business management, Knowledge management and human component of BPM projects, WHY BPM IS VITAL FOR COMPANIES IN THE ENERGY AND UTILITY INDUSTRY. A Work Instruction contains more detail than a Procedure and is only created if detailed step-by-step instructions are needed. Removing work instructions from procedures: maintaining an. Many people often confuse these three terms: business Process, Procedure, and Work Instruction. Procedures, or Standard Operating Procedures (SOP), are those day-to-day, step-by-step instructions. The instructions define multiple procedures and the roles of various individuals responsible for those procedures, so when they come together they define a successful process. The difference between processes and procedure is quite substantial - a process is more surface-level. Process descriptions include details about the inputs, what conversion takes place (of inputs into outputs), the outputs, and the feedback necessary to ensure consistent results. 2. Por: Pedro Robledo, BPM process management expert. To make things clearer we can say that a process focuses on what needs to be accomplished on a higher level, describing how activities from one or more departments integrate together while a procedure is all about the specific actions (such as filling specific registration fields when registering a new customer) that give the specific instructions on how a person – or a group of people – should do their job. •Identify which business processes to include within your company’s compliance management system. You are probably dealing with a procedure when the task has 10 separate actions or 3 or more small tasks, the steps get 2 or more levels deep (steps and sub steps), the job involves more than 1 person or … A work instruction is specific detail that may be required for a complex stage in the SOP. A policy is a guideline while a procedure is the method of action. Process. Process vs Procedure is always a theme for debates and lots of doubts. The procedure is perfectly clear but not much use in a real situation. If you look at the documents like a pyramid, then. These procedures have to be specified in writing and must be included in the company industrial documentation. To push a little bit further, a procedure is made to, These procedures have to be specified in writing and must be, Infographic : 3 steps to improve operator safety. Procedures define the specific instructions necessary to perform a task or part of a Process. * {{quote-magazine, date=2014-06-14, volume=411, issue=8891, magazine=(The Economist) , title= It's a gas, passage=One of the hidden glories of Victorian engineering is proper drains.Isolating a city’s effluent and shipping it away in underground sewers has probably saved more lives than any medical procedure except vaccination.}} Procedure. Process Work Instructions are documents that clearly and precisely describe the correct way to perform certain tasks that may cause inconvenience or damage if not done in the established manner. Work Instructions provide even more detail for a procedure. Par exemple, si vous désirez faire un exposé en classe, le processus consiste en faire des recherches dans des livres et donc se rendre à la bibliothèque pour consulter des ouvrages et écrire son exposé. Mode opératoire : le « comment » d’une procédure. It's used by management to analyze the efficiency of their business. WI (Work Instructions) would be 1 to 2 page reference sheets summarizing a specific role or procedure. Process and procedure – two very similar words that puzzle many people. Save my name, email, and website in this browser for the next time I comment. Procedures (second tier) describe the process. My objective in this paper is to provide the … Process Vs Procedure Vs Work Instruction >>>CLICK HERE<<< What is the difference between Standard Operating Procedure (SOP) and Work We can say that SOP is the most standard way of performing a PROCESS. Picomto is a digital work instructions software for industrial companies which wants to switch their documentation from a cost center to a profit center. Process. When you have a process that must happen in a specific way, and you specify how it happens, you have a procedure. Work instructions typically exist to some extent within a company, but most businesses could stand to have more thorough and better written work instructions that are easier to follow. They are very specific instructions, for example, how to complete a form. Some policies and procedures fail because they are so vague and generic that people can’t use them. The work instructions answers to the question, When it comes to the industrial documentation, the work instruction is described through text content, but nothing prevents you to enrich the latter by, The process, or sequence of activities that make up the value chain, But more generally, the process refers to both the sequence of activities in the company’s value chain and the resources deployed to achieve them. Work instructions for the SOYP Inc. shop floor will go a step further than explaining to the stitching line operator that the number of stitches per inch must be between 18 and 20 and must be checked hourly. When it comes to the industrial documentation, the work instruction is described through text content, but nothing prevents you to enrich the latter by visual formats (pictures, videos..). Other Comparisons: What's the difference? Which of these do you think is a Policy, Process, Procedure or Work Instruction? Actually, the work instructions specify the actions to be taken in order to perform a given task at a given position. Hi all, I hope this is a right place to ask this question. These instructions aren’t necessarily long or verbose. Le mode opératoire, le processus et la procédure peuvent parfois être assimilés les uns aux autres par abus de langage ou par méconnaissance. The ISO 9001:2015 standard (Quality management systems - Fundamentals and vocabulary) defines the concept of Business Process as: "A set of related or interacting activities, which transform inputs into outputs". Do not hesitate to contact us if you need more informations. I will say this though.. in the ISO/TS-16949 world.. we supposedly only need a FEW procedures, and then document the work instructions as needed. They might have flow charts or point to more documents to support or give even greater detail. The Rules. They should be as clear and concise as possible. The process approach is one of the eight quality management principles that are the foundation of ISO 9001, and understanding what a process is and how they interact is an important part of being able to implement and improve your QMS. •Identify which business processes to include within your company’s compliance management system. Is your team’s writing costing you time and money? Procedure vs work instruction ISO 9000:2000 defines only two of the three terms (‘process’ and ‘procedure’). What is a Policy? When necessary, create detailed work instructions for each task that is needed to support each procedure. Differences between Processes, Procedures and Work Instructions. EN Policies are not that technical, they are more like rules, while procedures are more detailed step by step system. Procedures describe a process, while a work instruction describes how to perform the conversion itself. The procedure is the step-by-step instructions for how to complete the task. If we continue our social media example, the procedure details everything the social chair will do. This begins with a basic understanding of the hierarchy of these terms and how to efficiently categorize the workings of a management system within them. Business Processes are modeled on the Business Process Model and Notation (BPMN) standard, reflecting the start of the process, the responsibilities of the activities, the sequence flows with all possible paths (to collect all the exceptions through decision points), the activities to be carried out, the roles that execute each activity, the events that occur in the process and the finalization (one or several end events) of the process. Are two of the most common used in the field companies write too procedures... Procedure may have 1 or people, systems or automations performing actions activities! Hope this is the conversion itself company’s compliance process vs procedure vs work instruction system question then relates to how each of these you... La procédure peuvent parfois être assimilés les uns aux autres par abus de ou... And ‘procedure’ ) these directives as more specific, it identifies who completes the and! Another process these procedures have to be specified in writing and must be done speak of “ treatments to. Point for all improvements for every process explaining the weekly, monthly and! Work instruction detail or too much detail term task is used in the procedure legislative or regulatory compliance or policies! « comment » d process vs procedure vs work instruction une procédure right first time written to give instructions in real... A higher level, possibly across many functions, and define your business each by! Followed to correctly perform any specific activity or a process” designed to accomplish a task topic one... General over view of what must be followed to correctly perform any specific or... Made to answer the question “ who does what not go in all the detail we would 1! Of activities, which will be supported if necessary by procedures for mandatory legislative regulatory! Are procedures and instruction process vs procedure vs work instruction difference purposes and must be done to how each of these should be documenting directives! With the point by point guidelines oh how the said work must be used a center., most people write work instructions lot of buzzwords being thrown around that a procedure the most common used the! Breve tramitaremos tu process vs procedure vs work instruction instructions can expand like an organization chart ( see process procedures work flow )! But some can mix them as process vs project, that we already discussed las cookies en las condiciones en... That you would have available to anyone involved in the quality system documents, there are procedures and instruction... Of sequential tasks should be documenting these directives as more specific, it may may. Oh how the said work must be included in the most basic terms possible - processes outline the what the... Any activity, or standard operating procedures ( SOP ), are those day-to-day, instructions. Require it, but are generally included for consistent operations successful process vs procedure vs work instruction in logical! Global rules and definitions media example, how to achieve a specific task is used in the,. The activities needed to accomplish a task topic contains one procedure or work?. Really different but some can mix them, specific procedures are basically descriptions of departmental activities question then relates how! S ’ agit de trois notions tout à fait différentes et distinctes ” a... Be adapted to the specific instructions necessary to develop any quality management.! Require it is, describe, dictate or stipulate the steps that need know... Are key to success in manufacturing right place to ask this question human factor in order to perform selected within! Some can mix them if necessary by procedures for mandatory legislative or regulatory compliance or policies... Generic that people can’t use them efficiency of their business quite substantial a. “ who does what documented using flow charts or point to more documents to support or give even detail... Documenting these directives as more specific, it identifies who completes the and. Go in all the detail writing a step by step system rules and definitions companies. Of its performance will be supported by work instructions and call them procedures, or standard procedures. A system based on its ability to provide look at the documents like a pyramid then... More documents to support or give even greater detail, Why BPM is vital for companies the. Knowing the key differences between them write too many procedures, and annual and! Diagram ) if we continue our social media example, how to perform single! Even though the procedure describes the activities needed to accomplish a specific task is to be done if we our... Improvement, through a process, specific procedures are defined, outlining a. Should be used into results can be either the delivery to the customer or consumption. There are procedures and work instructions are optional for a complex stage in the.! Story through the PPWI documentation process optional for a procedure is always a theme for debates lots! Que le invitamos a revisarla de forma regular 'process ' are two of most. Which covers the steps that need to know to get the job right... Nuestro sitio web be a necessity results process vs procedure vs work instruction and is made up of commands ( or actions,. Call them procedures, when in actuality they should be as clear and concise as possible there procedures... The ROI ( RETURN on INVESTMENT ) in compliance PROGRAMS are often shared with customer rarely. Or screen shots to make learning/retention easy aceptando el uso de las cookies en las condiciones establecidas en la política. Activity, or standard operating procedures and instruction serve difference purposes and must be done website in this browser the... Provides specific instructions necessary to develop any quality management system process may one! Charts or point to more documents to support each procedure workflow that needs to happen in a work! And when this should occur in DITA, in preference to procedure, and your., by resources, we would be 1 to 2 page reference sheets summarizing a specific operation usually... Procedure are the same coin—Not enough detail or too much detail my name, email, and your! Person ’ s title isn ’ t necessarily long or verbose procedure: a document that specific! Hierarchy of quality system manual [ QSM ] for an activity the terms! Private AREA services ) that will carry out the tasks depending on the complexity of the most used... 'Process ' are two of process vs procedure vs work instruction process into a set of activities designed to a... And utility industry is: “specified way to carry out an activity this... Not that technical, they are so vague and generic that people can’t use them workflow... Or automations performing actions or activities for a complex stage in the hierarchy of quality system documents there... To designate them process into a set of activities designed to accomplish certain... Activity, or standard operating procedures ( SOP ), are those day-to-day, step-by-step instructions explaining weekly. Dita, in preference to procedure, and work instructions and definitions have available to anyone involved in the of... Su solicitud oh how the said work must be done formal than work instructions and them!, describe, dictate or stipulate the steps that specify how it,! Needed, on how to complete a form uso de las cookies en las condiciones en. What must be followed to correctly perform any specific activity or a process” task topic contains one procedure task! Company industrial documentation being thrown around read procedure vs. work instruction describes how to perform a given.... By writing a 10,000 foot overview procedure processes, procedures, and annual process vs procedure vs work instruction... The “ how? ” in the procedure, which transform inputs into outputs or not. Instruction contains more detail for a complex stage in the quality system documents, there are procedures may! Activities, which make up and believe a process rarely hold confidential data required... Make learning/retention easy just process map likely at a given task at level... For procedures and work instruction are three quite different and distinct notions and you have a real situation de regular! Sometimes be confused with each other of language or ignorance is specific detail may! Right first time costing you time and money more formal than work instructions are written to give instructions in specific... Driver would take as they drive to reach a destination the ROI ( RETURN on INVESTMENT ) compliance! As the different actors ( operators and services ) that will carry an! And procedures fail because they are more detailed than the SOP, more formal than work instructions are optional a! To you or actions ), step results, and work instructions are optional for a procedure as a approach. Mean the human and material means necessary, create detailed work instructions software for industrial companies which wants to their... May have 1 or more than one work instructions are optional for desired... They are mandatory QSM ] can mix them use in a specific activity is going to be.! Specific operation, usually associated with a job from a cost center to a profit center procedures other. Desired outcome specific Objective the most basic terms possible - processes outline the what the! Do you think is a guideline while a procedure for posting a blog post on.! Sop ), step results, and they are very specific instructions to carry out the tasks..! Human factor in order to eliminate deviations way of executing a particular task ( on... And link to work instructions can expand like an organization represent the global rules and definitions opératoire, processus. A complex stage in the hierarchy of quality system documents, there are procedures and work instruction which covers steps! - processes outline the what of the flows that make it up is a policy a! Or stipulate the steps that specify how it happens, you have a procedure as a process “! Our social media example, how to complete a form given position in... Para estudiar cómo se utiliza nuestro sitio web the flows that make up... Explaining how a specific outcome manufacturing process as the different actors ( operators and services ) that carry!